Shipping - Returns - Payments

Your orders are normally shipped on the same day or next day by Royal Mail First Class or an altenative service, in order to ensure that they are with you within 2 - 3 days UK, 3 - 7 days EU and 3 - 10 days world-wide.   

 

Returns

It's simple — if you are not 100% satisfied with one of our products, you can return them at any time within 60 days of receipt for a full refund or exchange. Bottles should be in the original packing,  unopened and in a re-saleable condition. The cost of returning the goods is borne by you. If items received are not what you ordered, or are damaged, please notify us within 30 days of receipt. No claims for refund will be accepted by us after that time.  
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Payments

Payments are processed by our selected reputable payment service providers. No credit card details are collected or stored by us. You can choose Paypal, AmazonPay, GooglePay or other payment methods for debit/credit card payments. PLEASE NOTE: Payments through these companies will appear with their logos on your statement. In exceptional circumstances, we can accept bank transfers. Please contact us on +44 (0)203 283 4299, or via contact@naturecomplete.com, for further details.